The role of Employees Empowerment in spreading the Total Quality Culture
Analytical exploratory study of the opinions of a sample of employee in the Divan of Missan Governorate
Research submitted
To the Councilof the College of Management and Economics / University of Kerbala as part of the requirements for obtaining a higher diploma in quality management
Submitted By
Hamza Abdul Amier Kariem AsSilawi
Supervised By
Dr. Ameer Ghanim Wadi Al-awadi
Abstract
This research discussed an important practice of contemporary management practices, which is the concept of employees empowerment in its dimensions represented by (opportunities, information, support, resources), which means providing the opportunity for employees to participate in making decisions related to their jobs and organization must provide the necessary information, resources and support, The research also explores the relationship of employee empowerment and its impact on the Total Quality Culture and its dimensions, which include (support innovation, support beneficiary satisfaction, support a sense of belonging), means the extent to which employees’ Knowledge about principles and fundamentals of TQM and the effect of that knowledge on the behavior of employees in a way that enhances the application of those principles at work and Motivate them to innovation and continuous improvement and increase their sense of belonging to achieve customer satisfaction.
The research aims to analyze the role of Employees Empowerment in spreading the Total Quality Culture and determining the level of their awareness of the importance and type of relationship between the dimensions of the study variables. The research problem start from the lack of interest of the researched organization in Employees Empowerment and spreading the culture of Total Quality scientifically, as well as exploring the type of relationship between the two variables. The research presented a theoretical framework for the two variables of the research based on what theorists presented in this field and presented an analytical framework for the opinions of a sample of Employees in the Maysan Governorate divan , amounting to (98) respondents. The questionnaire was used as a basic measurement tool to collect the data that were used to test the research hypotheses regarding the existence of a correlation and influence between the two research variables. And the researcher reached a set of conclusions, the most prominent of which was the presence of interest and a good level of awareness of the dimensions of employees empowerment and the culture of total quality by the research organization. And for success of the process of employees empowerment and enhancing the total quality culture in the researched organization, The researcher recommends the need to address the obstacles to employees empowerment , including avoiding strict centralization in decision-making and activating administrative practices that support the employees empowerment , the most important of which is the decentralization of the research organization, and it is possible to create a program for quality circle for the purpose of enhancing innovation among workers.
Key words: employees Empowerment , Total Quality Culture.
