By

Abbas Yasir Hussein AL-Attabi

Supervision

Prof. Dr.Meithak Hatef Al-fatlawy

The current research aims to study the role of job empowerment in improving the level of service quality, as the research problem was a major question about the level of the impact of job empowerment in improving service quality, and job empowerment may be represented by its dimensions (strength, possession of information, possession of knowledge, rewards) and service quality in its dimensions, ,  ( tangibility, reliability, responsiveness, safety) ,The sample,  of the Political Prisoners Institution General Headquarters employees included (120) employees, as the questionnaire was adopted as a main tool for data collection, and the research relied on a set of statistical methods to arrive at the results related to it, Among the most important is the test of validity and reliability of the scale (the normal distribution test, the confirmatory structural validity, and the structural stability of the Cronbach Alpha measuring tool) and the statistical description (the arithmetic mean, standard deviation, response intensity, response level, ordinal significance), , As for testing hypotheses (Pearson correlation coefficient, structural equation modeling) with the help of statistical programs (AMOS V.23 SPSS V.23), The research revealed a set of conclusions, the most important of which is the existence of a relationship (the correlation and impact of job empowerment with the level of service quality) and based on these conclusions the researcher presented a set of recommendations, the most prominent of which was a call to Leaders of the Political Prisoners Foundation to enhance their interest in empowering employees for their large and effective role in improving the quality of services provided to the beneficiary.