Management of Human Resources and its Impact on The Quality of Educational Service
(An Analytical Study in Private Universities and Colleges in the Holy Karbala Governorate)
A study submitted to the Board of the College of Administration and Economics at the University of Karbala, which is part of the requirements for obtaining a master’s degree in business administration sciences
The student submitted it
Hussein Murad Salal
supervised by
Assistant Professor Dr. Hussein Hurajah Al Hasnawi
Abstract
The current research aims to show the impact of electronic management of human resources in achieving the quality of educational service within the research community, which is represented by the universities and private colleges in the Holy Karbala governorate. In order to achieve this, the independent variable of electronic management of human resources was measured in five sub-dimensions, which are (electronic planning for human resources, electronic selection and recruitment, electronic compensation, electronic learning and development, and electronic performance evaluation), while the dependent variable was measured by the quality of educational service in five sub-dimensions which are ( tangibility, reliability, assurance, response, empathy), based on the main research problem, which was (what is the impact of the electronic management of human resources practiced by the Ministry of Higher Education and Scientific Research after exposure to the Corona pandemic on the quality of educational service) and in order to reach the results, the descriptive approach was used Analytical and data collection through a questionnaire The statistical methods represented by testing the normal distribution, confirming factor analysis, descriptive statistics, simple correlation analysis and structural equation modeling, based on ready-made programs (SPSS V.23; AMOS V.23 ; Excel 16), The research reached a set of conclusions, the most prominent of which is the existence of a significant effect between the electronic management of human resources and the quality of the educational service, and this indicates that the educational service organizations surveyed have great interest in the application of this type of management in the management of their human resources because the electronic management of human resources attracts The best competencies and qualifications from human resources and job satisfaction is achieved, and this is reflected in the quality of the service provided, and the need to cooperate with private and governmental universities who have successful experience in practicing this type of management to provide a high quality service. Functional terms: electronic management of human resources, quality of educational service.
