Banking control tools to combat money laundering and their impact on enhancing the quality of services provided according to the SERVQUAL model

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Banking control tools to combat money laundering and their impact on enhancing the quality of services provided according to the SERVQUAL model

Banking control tools to combat money laundering and their impact on enhancing the quality of services provided according to the SERVQUAL model

An exploratory study of a sample of Iraqi banks

A letter submitted to the Board of the College of Administration and Economics – University of Karbala

It is part of the requirements for obtaining a master’s degree in Banking and Finance

BY

Abbas Hamed Hassan

Supervised ByProf.DR. Amir Ali Khalil Al-Moussawi

Abstract                                                                                     

The study aimed to measure the impact of banking supervision in force in the bank to reduce money laundering operations in enhancing the quality of services provided according to the SERVQUAL model, as a random sample of bank managers and heads of departments working in Iraqi governmental and private banks was selected and their opinions were collected by distributing a questionnaire electronically using Google models to show the extent to which banking control tools can be applied to combat money laundering and their impact on enhancing the quality of services provided according to the SERVQUAL model in Iraq.

The study used the confirmatory factor analysis to test the confirmatory construct validity and the Alpha-Cornbach coefficient to indicate the validity and reliability of the scale, and then the arithmetic mean, standard deviation, and answer intensity to analyze the opinions of the study sample. A sample of government and private banks.

The study found that there is a significant effect of banking control tools to combat money laundering in the dimensions of banking service quality (reliability, response, safety, sympathy, tangibility). It encourages working individuals to deal professionally, and that the bank provides legal protection for workers when reporting any banking transaction suspected of involving money laundering, and that it is keen to deal professionally in following up customer affairs within the bank, which is reflected positively in the quality of the service provided.

Keywords: banking supervision, money laundering, SERVQUAL