Following a strategy of empowerment in the management of knowledge of the customer – a field study of a sample of plant managers and men’s clothing factory leather industries in the province of Najaf
THE IRAQI MAGAZINJE FOR MANAGERIAL SCIENCES
2011, Volume 7, Issue 28, Pages 234-252
Abstract
This study dealt with analyzing the relation between one of the most important human resource management strategies which is empowerment strategy defined as “giving the employs authority ,skills ,freedom to do their jobs”, and customers knowledge management defined as ” the management is responsible for gathering information about customers and analyzing it) .The reason behind the study is “what is the effect of empowerment strategy in to the customer knowledge management?” which raised the main assumption of this study that” there is no significant effect between the empowerment strategy and customer knowledge management “. After testing the assumption ,many conclusions have been derived ,one of them was a “significant effect between empowerment strategy and customer knowledge management”, suggestions have been made ,for instance “increasing attention to costumers knowledge management ,since the costumer the main funds for organizations
