An analytical study of the opinions of a sample of department heads and divisional officials at the Warith International Foundation for Oncology and Al-Kafeel Specialized Hospital
A thesis submitted to the Council of the College of Management and Economics – Holy University of Karbala, which is part of the requirements for obtaining a Master’s degree in Business Administration.
Submitted by the student
Ahmed Rahm Al-Fatlawi
Under the supervision of
Professor Dr. Faisal Alwan Al-Taie
Abstract
The aim of this study is the impact of cognitive intelligence on the quality of services, with a focus on services at Al-Kafeel Specialized Hospital and the Warith International Foundation for Oncology in Holy Karbala. To measure the extent of the combination of relationships between the previously mentioned variables in the two mentioned institutions. Cognitive intelligence is one of the factors affecting the improvement of the quality of services, and the quality of services in health institutions is crucial to ensuring the provision of effective health care. The importance of the study comes from the importance of enhancing the position of cognitive intelligence in service institutions because of its significant impact on raising and improving the level of quality of service they provide. The study used a survey approach. Data was collected from department heads and divisional officials in these two institutions using a questionnaire, and the data was analyzed using structural equation modeling to test the research hypotheses and present the results. The sample (purposive sample) included department heads and divisional officials in these two institutions, numbering 105 individuals, all of whom responded to the questionnaire 100%. A questionnaire was used as a tool to collect data, and ready-made scales were adopted after verifying their validity and reliability. The data was analyzed using statistical modeling techniques to examine the relationship between cognitive intelligence and the quality of services in health institutions. The results showed that cognitive intelligence plays an essential role in improving the quality of services provided. Based on these results, it is recommended to develop strategies that enhance cognitive intelligence in health institutions, in addition to continuing investment in developing the mental capabilities of medical and administrative staff and integrating the concepts of cognitive intelligence into training processes and developing human resources..
Keywords: cognitive intelligence, quality of services Warith International Foundation, Al-Kafeel Specialized Hospital
