Cyber resilience strategy and its role in enhancing depositors’ confidence
An analytical study of a sample of employees and depositors in commercial banks listed on the Iraq Stock Exchange
A thesis submitted
to the Council of the College of Administration and Economics – University of Karbala
as part of the requirements for obtaining a Master’s degree
in Financial and Banking Sciences
by the student
Ammar Abdul Hussein Shaalan Al-Hasnawi
Supervised by
Prof . Kamal Kazem Jawad Al-Shammari
prof . Karrar Abbas Miteb Al Masoudi
Abstract:
The study aimed to demonstrate the impact of the cyber resilience strategy with its sub-dimensions and its role in enhancing depositors’ confidence in its dimensions, and the extent to which the banks in the study sample enjoy a cyber resilience strategy or not, and the extent to which this strategy is relevant to overcoming risks and threats and adapting to them to enhance depositors’ confidence in the banking sector, especially electronic transactions.
This study was based on what the banking sector suffers from in terms of its distancing from its vital impact in stimulating economic activity using electronic technology in Iraq, in addition to its lack of response to internal or external financial and economic crises, which was clear in the past years. The problem of the study came to demonstrate the relationship between the cyber resilience strategy and depositors’ confidence in banks, and from here it was necessary to focus on the extent to which these banks enjoy a cyber resilience strategy or not, and how commercial banks can benefit from these strategies to enhance depositors’ confidence in light of the increasing cyber threats.
This study was analyzed by taking a sample of employees and depositors in six commercial banks. These banks were chosen for their great importance and because they provide a range of electronic transactions and dealings. They provide the appropriate environment to know and study the relationship between the implementation of the cyber resilience strategy and its role in enhancing depositors’ confidence through electronic banking. The researcher concluded that the cyber resilience strategy works to enhance depositors’ confidence by providing safety and security, responding to electronic threats and adapting to them, and reducing exposure to risks or cyber attacks through electronic transactions in the banking sector. The researcher concluded the study with a set of recommendations, the most important of which is to develop a plan for the cyber resilience strategy and implement it in stages, the aim of which is to continue developing the infrastructure for cyber security and protecting data at all levels according to the latest advanced technologies and technology adopted in electronic banking transactions.
