Research Submitted to the College of Administration and Economics / Karbala University Council
As part of the requirements for obtaining the High Diploma in Business Administration

Prepared by :

Naeem  Ouda  Hassouni

Supervised by :

 Prof . Dr . Hussam Hussein Shiyaa

Abstract

This current research aims to test the total quality management through its dimensions (leadership, customer focus, employee participation, training and education) in raising the performance of employees in its dimensions (performance quality, commitment, appropriate timing for work). This research was applied in Maysan Power Plant, and the research adopted the descriptive analytical approach in its theoretical and applied aspects so that the research community would be the managers of departments and divisions, engineers and technicians at the station headquarters. The researcher’s sample was intentional and included (132) individuals from the total community of (201). The sample size was calculated using Stephen Thompson’s equation (according to Morgan’s table), and the questionnaire was adopted as the main tool for collecting data and information. The data and information obtained were subjected to a set of statistical methods represented in (Cronbach’s alpha, weighted arithmetic mean, standard deviation, coefficient of determination R², and Pearson’s correlation coefficient) with the help of the statistical program (SPSS. V25). The research reached a set of conclusions, the most prominent of which is that all dimensions and variables achieved a percentage exceeding the required limit, as it was between (0.81-0.71). This percentage is considered an expression of the stability of the measurement tool because its value is equal to the percentage of its exceedance. The research also reached an important result, which is the sequence of priority in applying some dimensions over others. The training and education dimension came in first place, then the leadership dimension came in second place, followed by the employee participation dimension in third place, and finally the customer focus dimension. The current research came out with a set of recommendations, the most important of which is spreading awareness of the importance of total quality management among employees through workshops and training courses that highlight the role of quality in improving performance, as well as studying the most prominent obstacles facing the application of total quality management, such as internal resistance and weak financial capabilities, and developing plans to address them. The research includes some proposals that aim to improve results and develop work, including forming a committee specialized in quality management that includes representatives from all departments, to coordinate quality improvement efforts and follow up on the implementation of initiatives, as well as organizing workshops that address quality management concepts and best practices, which helps raise the level of awareness among employees.

 Keywords: Total Quality Management, Improving Employee Performance