Re-engineering banking operations and its impact on Maximizing sustainable value for banks A comparative survey of a sample of administrative leaders in banks
Lebanese and Iraqi private businesses
A letter submitted to the Council of the College of Administration and Economics –
University of Karbala
It is part of the requirements for obtaining a master’s degree in banking and
finance
I made it
Nour Sabah Hamid Al-Dahan
Supervised by
Professor Dr. Alaa Farhan Taleb
Abstract The banking sector one from most important Economic sectors which play an important role in country growth , and its integration with others sectors and financial markets help to finance the economy of country . The change became the base in the business environment and the high velocity of technology and innovation and that led to new terms in financial and banking sector , the banking process re-engineering is one from newly raised terms which come from the instability and certainty in general environment and in Iraqi environment in specific add to that the competency and regulation situation which led the banks to find solutions to protect itself by adopting Re-engineering concept and its applications and this approach depend on deep rethinking and redesigning the operations ,activities and procedures in order to leave inefficiency and improve the banking process to develop target reaching and its achieve. This study try to achieve several objectives and the following most of it : 1 – present an conceptual overview for banking process reengineering and banking sustainable value. 2 – identify the Lebanese and Iraqi banks situation from the study variables by using statistical methods like Correlation and regression . 3 – showing the need for banking process reengineering in Lebanese and Iraqi banks. 4 – measure the impact of banking process reengineering on banking sustainable value enhancing in Lebanese and Iraqi banks. To achieve these objectives , the study adapting an hypothetical diagram which showing the logical relationships between study variables, and to discover these relations we put some hypotheses to ensure from its validity and the following we review the hypotheses : 1 – vary the sample banks in the adoption of the study variables. 2 – There is a relationship statistically significant correlation between banking process reengineering and banking sustainable value. And in order to implement this study in the field and test her homework and as a comparative study has been selected Lebanese banks ( Societe General Bank , First National Bank , Arab Bank , Bank of Beirut and the Arab countries , BLOM Bank , francabank ) and Iraqi banks (Bank of Baghdad , National Bank , Gulf Bank , the Bank of Credit , for Investment united Bank and Al- huda bank) and reason behind this choice are its history in banking sector and it’s consider as pioneer in banking activities add to that it’s has high possibilities in administration and it was cooperate with the researcher about accept answer the questioner format which was the main tool for this study and the number of it was ( 115 ) questioner distribute to managers , heads of departments and units in headquarters. The study found several conclusions It is most important that there is a trace of re-engineering processes to maximize the value of banking sustainable sample banks. The study found several of the most important recommendations that the study sample banks pursuing mechanisms of banking consistent and relatively close to all the dimensions of process re-engineering is the most important banking: A – Follow-up banks for the latest developments in the world of technology and updated on an ongoing basis and the introduction of what’s new from the mechanics and technical equipment able to develop the banking business. B – constant quest to possess the potential of creative intellectual capable of innovation and creativity, to make way for these energies to innovate in the banking field. C – the need to work as a team and increase the process of enabling employees at all levels.
