The impact of technological capabilities in improving product’s quality

A study submitted to the Board of the College of Administration and Economics at the University of Kerbala, which is part of the requirements for obtaining a master’s degree in business administration sciences

The student submitted it 

Rafed fadhil morad

by Assistant Professor Dr. Mahmoud fahad Al- Dolaymi

This study aimed to figure out the impact of technological capabilities in improves product’s quality in garments factory in alnajaf al-ashraf. In order to achieve the objects of study the researcher has designed a questionnaire contained of (52) paragraph in order to gather the information from study sample which consist of (122) individuals, was distributed on all the engineers and technicians their working in all departments that related with subject of study such as technology, quality, affairs , purchases , and sales departments, to complete the study. The statistical package for social science (SPSS) was used to analyze and examine the hypotheses. Many statistical methods was used to achieve study objectives such as multi & simple regression. The conclusion of study were that there was a significant impact for technological capabilities with all dimension ( research & development , innovation , production and affaire ) in product’s quality (performance , appearance, especially features , conformity, reliability, durability, perceived quality, serviceability) . this study has include four chapters , first chapter contained previous studies and methodology of study , chapter two has taken theoretical framework for this study , applied part for this study has taken in third chapter , last , forth chapter included conclusions and recommendations of the study. The study recommendations were that the management of factory must cares in technological capabilities and increase support for research and development active to keep the continuation the success and care in product’s quality because its consider the main sureness for keeping the success. Second recommendation was care with services aftermarket such as delivering service and information services about products.