An Exploratory Analytical Study of the Opinions of a Sample of Dentists Working in the Babylon Health Directorate.
A research submitted to the Council of the College of Administration and Economics / University of Karbala,
which is part of the requirements for obtaining the Higher Diploma in Quality Management
Submitted By
Saja Khalil Ebraheem
Supervised By
Dr. Amir Ghanem Wadi
2025 A.D 1446 A.H
Abstract:
The research aims to demonstrate the extent of the impact of the independent variable, which is Material Requirements Planning (MRP), on improving the quality of service provided across its dimensions. The research problem lies in the inability to enhance the quality of service provided by dentists due to numerous variables, as well as the lack of necessary supplies and materials required for delivering treatment services and producing medical services. Fluctuating inventory levels of these materials have had a clear impact on the deterioration of services provided by dentists and the lack of reliance on specialized programs or tools that help ensure the availability of materials. One of the most important of these tools is Material Requirements Planning (MRP). The research presented a theoretical framework for the study variables based on previous research in this field, in addition to an analytical practical framework for the opinions of the sample, which included dentists working in primary healthcare centers affiliated with Al-Hilla First Sector in Babil Health Directorate. The sample consisted of (93) respondents. A questionnaire was used as the main tool for data collection after being reviewed by a panel of expert judges. Several statistical programs such as (SPSS) and (Excel) were utilized, along with a set of statistical and mathematical methods that helped in reaching the results in the field aspect. The research reached a set of conclusions, most notably that Material Requirements Planning (MRP) in its various dimensions positively and directly impacts the improvement of service quality. A set of recommendations was provided, the most important of which is the necessity of focusing on the application of Material Requirements Planning (MRP) due to its significant importance, as it is considered the key to achieving improved service quality.
Keywords:
Material Requirements Planning (MRP) – Improving Service Quality.
